Payment and Refund Policy

Last updated: 13 October 2026

Scope of the Policy and the Services It Covers

This Payment and Refund Policy applies to all commercial services provided by famequoraki through its website. The services encompass professional video operations, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. It covers bookings for live feeds, subscription access to the central media hub, one-off production engagements, and any related digital content or support packages. The policy governs transactions where customers in the United Kingdom purchase or subscribe to these offerings and explains the financial terms under which payments are accepted and refunds considered.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) as the primary currency. Where international customers are involved, equivalent amounts in other currencies may be shown for reference only, but the final charge will be processed in GBP. Prices include applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for expedited service requests, extended broadcast durations, custom integration work, or third-party licensing fees for specific content feeds. Customers will be informed of any such extras before the contract is finalised.

Accepted Payment Methods, Authorisation, and Security

famequoraki accepts major credit and debit cards, bank transfers, and approved digital payment platforms. Payment authorisation occurs immediately upon order submission, with funds held pending service commencement. All transactions are processed through secure, PCI-DSS compliant gateways to protect card details. Customers receive confirmation once authorisation succeeds. In cases of recurring subscriptions, authorisation for future payments is maintained until cancelled.

Order Confirmation and Contract Formation

A binding contract forms when famequoraki sends written confirmation of the booking or subscription activation following receipt of payment. This confirmation outlines the specific services, dates, and deliverables. Until such confirmation is issued, no contract exists and either party may withdraw without penalty. Customers should retain the confirmation email for reference.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of contract formation for most services. Cancellation within this period entitles the customer to a full refund provided no services have been substantially performed. For live broadcast bookings scheduled within the cooling-off period, cancellation remains possible but may incur reasonable administrative costs if preparation has begun. Digital content or custom feeds delivered during this period may not be cancellable once access is granted.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available where services have not been delivered or where a material failure on the part of famequoraki occurs. Exclusions apply to services already performed, custom content created to specification, or promotional packages marked as non-refundable. Subscriptions cancelled after the cooling-off period are refunded only on a pro-rata basis for unused periods, minus any administrative fee. Non-refundable items include completed live feeds, archived content downloads, and third-party licensing costs already incurred.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must contact famequoraki in writing via the contact form on the website or by emailing [email protected]. The request should include the order reference number, date of purchase, description of the service, and reason for the claim. Supporting evidence such as confirmation emails or screenshots of issues should be attached. Requests received outside business hours will be logged on the next working day.

Inspection, Approval, Rejection, and Notification

Upon receipt, famequoraki will inspect the request within ten working days. Approval occurs if eligibility criteria are met. Rejection notices will explain the grounds, such as services already rendered or missed deadlines. Customers will be notified of the decision by email to the address provided at booking. Approved refunds proceed automatically; rejected cases may be appealed once with additional information.

Refund Method, Processing Time, and Fund Arrival

Refunds are issued to the original payment method. Credit or debit card refunds typically process within five to ten working days, though bank processing may extend this to fourteen days. Bank transfer refunds are completed within seven working days. Customers should allow up to twenty working days for funds to appear in their account. famequoraki bears no responsibility for delays caused by the customer's financial institution.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital feeds and subscription access are treated as digital content under UK law. Once access credentials are issued or streaming begins, the right to cancel may be lost if the customer has expressly consented to immediate performance. Promotional offers carry the same refund rules unless the offer terms specify otherwise. Subscription auto-renewals can be cancelled at any time to prevent future charges, but prior payments remain subject to the standard eligibility criteria.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in the order being placed on hold until resolved. Duplicate charges are investigated promptly and corrected with a refund where verified. Chargeback requests are treated as disputes and may lead to temporary suspension of service pending resolution. Suspected fraudulent activity triggers immediate account review, possible cancellation, and cooperation with authorities. Customers experiencing unauthorised transactions should notify their card issuer and famequoraki simultaneously.

Mandatory Consumer Rights That Cannot Be Excluded

This policy operates alongside statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR. Nothing in these terms removes the right to claim for services not of satisfactory quality, not as described, or where famequoraki has failed to exercise reasonable care. Disputes may be referred to the courts of England and Wales or alternative dispute resolution schemes where applicable.

Contact Route, Policy Changes, and Further Information

For questions about this policy or to discuss a specific transaction, use the contact form or reach famequoraki at [email protected] or +44 (0)1279 630555. The address for written correspondence is 14 West Place, West Road, Harlow, Essex CM20 2GY, United Kingdom. famequoraki may update this policy to reflect legal changes or operational adjustments. Continued use of the site after updates constitutes acceptance of the revised terms. Customers are advised to review the policy periodically.